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m3u playlist files are in the Music folder and appear complete when looking at the. There are 100 songs on each playlists but after a sync, playlists do not appear in doubleTwist Player. Sync settings are the two playlists along with the genre selection of Dubstep. Am trying to sync two playlists consisting of Dubstep songs. iTunes library is about 25GB with about 2500 tracks. Device is a Galaxy Nexus connected in USB MTP mode. Very clean system with only default apps and Chrome installed. No songs or playlists appears in the doubleTwist Player app or other media apps such as Google Play Music." No files or playlists are found in the Music folder of my Nexus 4 after the sync. Device is paired with the laptop but during the sync, a System.IO.PathTooLongException error is encountered for every file I'm trying to sync. WiFi signal strength is and the link speed is. "Windows 7 laptop connected to wireless router using an ethernet cable.
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Here are a couple of example error reports with enough information to help the Support Team more easily troubleshoot.
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"Reset sync info" will reset the sync database for all connected devices.Then navigate into "doubleTwist Desktop" and then into "Log". You may need to adjust settings to see hidden folders if you do not have this option already enabled.įor a shortcut to the "doubleTwist Corporation" directory, please paste this into an Explorer window (this will also work on systems that do not have the view hidden folders option enabled). If you want to manually access the log file, it's located in this path on Vista/Win7/Win8 systems:Ĭ:\Users\\Appdata\Local\doubletwist Corporation\doubleTwist Desktop\Log\ The application log contains entries for all major events in doubleTwist Sync, which will help the Support Team diagnose any problems encountered. "Open log file" will cause the application log to be opened using the default system text editor.Sample log entries when "Log AirSync activity" is enabled: =ĮRROR : 14:14:27: *** DNTP: ConnectFailure while pinging 10.0.2.143 It is recommend that this option only be enabled if you are experiencing problems with AirSync. It is disabled by default as it generates a lot of logging activity, which can clutter up the log.
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This is meant to help with diagnosing AirSync pairing problems. "Log AirSync activity" will generate additional AirSync logging comments.
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